Cle Scott Business Solutions
Develop Stronger Leaders. Engage Teams. Deliver Results.
About Cle Scott Business Solutions
Cle Scott Business Solutions is a boutique consulting firm founded by Dr. Cle Scott, Business Psychologist, author, and leadership strategist. With over 20 years of retail management experience and a doctorate focused on customer service practices inside Black-owned businesses, CSBS was created with one purpose: to help leaders and entrepreneurs build sustainable, people-centered businesses.
At CSBS, we believe customer service is the new competitive advantage. Companies thrive when their people feel supported, their leaders feel capable, and their operations run with intention. Through the CLEO Model tm , Customer Service, Leadership Development, Employee Engagement, and Operational Efficiency, we help organizations create strong cultures, improve daily operations, and deliver exceptional experiences that keep customers returning.
Our work blends research-backed insights, real-world expertise, and a people-centered consulting style that empowers teams to lead well and serve well. When leaders grow, businesses grow.
Our Services
Leadership Development & Coaching
Strong organizations start with strong leaders. We equip emerging and established leaders with practical tools to lead with clarity, accountability, and confidence. Through coaching, leadership development programs, and real-world strategy, we help leaders strengthen decision-making, elevate team performance, and build cultures where people and results thrive.
Organizational Strategy & Operational Alignment
Growth requires alignment. We help organizations turn vision into execution by aligning leadership, people, and daily operations. From navigating change to improving workflow and accountability, our approach strengthens organizational structure, improves efficiency, and creates sustainable systems that support long-term success.
Customer Experience & Service Culture Strategy
Exceptional customer experiences begin behind the scenes. We help organizations design service-centered cultures that connect leadership behaviors, employee engagement, and operational practices to the customer experience. The result: stronger relationships, increased loyalty, and service experiences that drive measurable business growth.